Head to the ‘Contact Us’ page on our website to fill out the contact form, or you can reach us on helpme@suspectlingerie.com. We will aim to respond to you within 48 hours Monday to Friday during business hours of 9am-5pm (excluding public holidays).
There is also super handy size guides included in the description on every product page so always refer to these also, as sizing may vary between styles.
HOW TO REDEEM DISCOUNT CODE?
When you click checkout, scroll down past 'Checkout' 'Paypal Checkout' 'Apple Pay' and you will see: Have a promo coupon? click Redeem your coupon, enter discount code and submit.
Any issues please email us at helpme@suspectlingerie.com
WHERE DO YOU SHIP TO?
We ship worldwide. Read our full Shipping Guide here.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept online card payments including the following; Visa, MasterCard, American Express powered by the Secure Stripe Payment Services. We also accept Apple Pay and PayPal, or you can Buy Now Pay Later with Klarna.
HOW CAN I SEE MY ORDER STATUS?
You will receive one email confirming your order and another telling you when it's on the way. If you log into your Suspect Lingerie account on our website, you will have access to the latest updates on your orders.
CAN I RETURN/EXCHANGE UNWANTED ITEMS?
Yes, you can return unwanted items within 14 days of it being delivered if in its original condition. Please read through the Returns Guide
for the full refund policy.
We currently do not offer exchanges. Instead, please return unwanted items and place a new order.
Please send an email to returns@suspectlingerie.com
and include your name and order number. If your return is approved, we will reply with further details to process the return.
At this time, return postage is at the customers expense and we recommend using a tracked postage service to avoid missing/lost parcel situations.
IT SAYS MY ORDER HAS BEEN DELIVERED BUT IT HASN’T?
You will only have a "Delivered' Status if you choose Special Delivery at checkout. Standard deliveries will only show 'Shipped'.
Please email for help at helpme@suspectlingerie.com
and we will look into it for you if have opted for Special Delivey and have the titled issue.
MY QUESTION ISN’T ON HERE?
Please email helpme@suspectlingerie.com
and we will aim to respond to you within 48 hours Monday to Friday.
